Customer Service FAQ

Returns, Refunds & Exchange Policies

• Third-Party Return/Refund/Exchange Policy
• Do you think you received a used product? If so, click here.
• Third Party Warranty
• What is your warranty policy(Store Credit Refund)?
• What is your return policy?
• What is your refund policy?

Shipping

• When will the Spin For Perfect Skin complete replacement brush set ship?
• Wondering when your Blend Party will ship? Click here.
• Wondering when the Perfect Hook will ship? If so, click here.
• Can I expedite my shipping?
• Why am I experiencing shipping delays?
• Where is my order? Click here.

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International Orders

• Do you ship internationally?
• Customs and Duties
• International Returns

VP Rewards and Discounts

• How do I earn VP Rewards Points? Click here.
• I placed an order but cannot login to my account?
• How can I create an account to earn VP Rewards Points?
• Can I transfer my VP Rewards Points?
• Why is my discount code not working? Click here.

Ordering

• When will my Digital Scale ship? Click here.
• Does your order say delivered but never received your product? If so, click here.
• Did you put the wrong address? If so, click here.
• Are you missing items from your order? If so, click here.
• Can I cancel my order?
• How long will it take for me to receive my package? Click here.

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