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  2. Customer Service FAQ

Customer Service FAQ

Track My Order

  • Click the Link to Track Your Order

Returns, Refunds & Exchange Policies

  • Third-Party Return/Refund/Exchange Policy
  • Do you think you received a used product? If so, click here.
  • Third Party Warranty
  • What is your warranty policy(Store Credit Refund)?
  • What is your return policy?
  • 45-Day Money Back Guarantee

Shipping

  • When will the Spin For Perfect Skin complete replacement brush set ship?
  • Wondering when your Blend Party will ship? Click here.
  • Wondering when the Perfect Hook will ship? If so, click here.
  • Can I expedite my shipping?
  • Why am I experiencing shipping delays?
  • Where is my order? Click here.
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International Orders

  • Do you ship internationally?
  • Customs and Duties
  • International Returns

VP Rewards and Discounts

  • How do I earn VP Rewards Points? Click here.
  • I placed an order but cannot login to my account?
  • How can I create an account to earn VP Rewards Points?
  • Can I transfer my VP Rewards Points?
  • Why is my discount code not working? Click here.

Ordering

  • When will my Digital Scale ship? Click here.
  • Does your order say delivered but never received your product? If so, click here.
  • Did you put the wrong address? If so, click here.
  • Are you missing items from your order? If so, click here.
  • Can I cancel my order?
  • How long will it take for me to receive my package? Click here.
See all 13 articles
  • Make Up
  • Skincare
  • Hair
  • Wellness
  • Smile
  • REFILLS
    • Subscribe and Save
    • Spin for Perfect Skin
    • Skin Spa
    • PureSpin
    • MoxiSpin
    • Toothbrush
    • Teeth Whitening
  • Order Status
  • Submit a Request

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