Customer Service FAQ

Returns, Refunds & Exchange Policies

• Is the warranty transferable?
• What is your exchange policy?
• What is your warranty policy?
• What is your return policy?
• What is your refund policy?

Shipping

• Can I expedite my shipping?
• Why am I experiencing shipping delays?
• Where is my package?
• I have a discount code for free shipping.
• Do you ship internationally?
• Is shipping free?

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International Orders

• Do you ship internationally?
• Customs and Duties
• International Returns

VP Rewards and Discounts

• How do I earn VP Rewards Points?
• I placed an order but cannot login to my account?
• How can I create an account to earn VP Rewards Points?
• Can I transfer my VP Rewards Points?
• Why is my discount code not working?

Ordering

• I am missing items from my order.
• Can I cancel my order?
• How long will it take for me to receive my package?
• How do I track my order?
• Will I be charged in U.S. Currency?
• How do I sign up for monthly subscriptions?