We have strict procedures to protect customers personal information. Please read the following to understand the nature of your order transaction:
1. Our agents cannot see your credit/debit/PayPal information.
2. If your order has processed, then we cannot stop the order and it will ship.
3. If your order ships you will have to refuse it upon delivery.
4. Once your order returns to our warehouse you will receive your refund.
5. If you receive the order, then you are responsible for returning the Unopened item in order to qualify for a refund.
6. If you open the item, you will only receive store credit.
If your order is in "back-order "status a team member can cancel Monday thru Friday during business hours.