Here are a few answers to Frequently Asked Questions about the MoxiSpin:
Q: How often do brush attachments need to be replaced?
A: We recommend replacing your brush heads every 2 months for best results.
Q: Is this battery operated?
A: No. Your MoxiSpin is USB rechargeable—the USB cord is included in your order.
Q: How do I open the USB port at my MoxiSpin's base?
A: Face your MoxiSpin with the brush upward, then run your finger downward on the rubber USB port protector. It will pop out, then simply pull it open to plug in the cable for charging. When the charge is complete, be sure to push the rubber protector all the way closed.
Q: Is this product waterproof?
A: No, but it is water resistant. It’s safe to take in the shower, but don’t submerge it in water.
Q: Can I use my MoxiSpin while it’s plugged in?
A: No. Because your MoxiSpin is intended for use that can get it slightly wet, it for your safety that whenever the MoxiSpin is plugged in, it shuts off.
Q: What brush heads/attachments are included with my purchase?
A: Your MoxiSpin includes 3 attachment heads: Cleansing Brush, Exfoliating Brush, and Silicone Brush.
Q: How do I clean my MoxiSpin attachments?
A: Rinse the attachments in warm, soapy water after every use.
Q: How do I clean the handle?
A: To remove residue or buildup, clean the handle at least once a week by removing the attachment head and wiping the device thoroughly with damp, soaped towel.
Q: What are the uses of the different brush heads?
A: Your MoxiSpin comes with 3 different attachments. The Cleansing Brush is meant for daily face washing as it gently clarifies your delicate complexion. For a deeper clean, use the Exfoliating Brush once or twice a week to remove dead skin cells and rid your pores of trapped dirt & oils. The Silicone Brush has non-abrasive, silicone touch-points that are perfect for dry or extremely sensitive skin.
Q: How often should I use my MoxiSpin?
A: This is different for everyone. Depending on how active you are, personal preference, and your skin’s natural characteristics, your MoxiSpin use may vary. You may not use the Exfoliating Brush as frequently as others, as exfoliation is typically practiced only 1-2 times a week.
Q: How do you know which brush is the Exfoliating Brush?
A: It has a black inner ring on the brush and the bristles are rougher.
Q: What does the button with the two arrows do?
A: The arrows next to your MoxiSpin’s power button makes it spin either clockwise or counter-clockwise, depending on your preference.
Q: Can I use exfoliating cream with the Exfoliating Brush?
A: The answer to this depends on the sensitivity level of your skin and the abrasiveness of the exfoliating cream. People with highly sensitive skin may find that the brush alone is enough, while others may not wish to exfoliate at all. If the exfoliating cream is very abrasive, it may be too abrasive when paired with our Exfoliating Brush.
Q: Where is this product made?
A: This product is made in China.