Q: How do I turn on/off my Flow?
A: To turn off your Flow, hold down the power button for three seconds. Once it is off, the screen will turn black.
Q: How do I switch between temperatures once my Flow is on?
A: To switch temps while your Flow is on, simply press the “+” button to make it hotter, or the “–“ to reduce the temperature.
Q: How do I lock the temperature on a certain number?
A: Flow does not come with a lock feature, but it will remain on the selected temperature unless you press the “+” or “-“ buttons.
Q: How should I store my Flow?
A: We recommend that you store your Flow completely cooled with the cord wrapped separately from the handle. Avoid wrapping the cord around the handle as it may damage it. You can store it in its box or in a drawer. Try not to stack anything on top of your Flow as the outer bristles may snap off with too much pressure.
Q: How do I clean the Anti-Static Ceramic Bristles?
A: First, make sure the device is turned off and cooled. Wipe down the bristles and the with a slightly damp cloth, making sure to carefully clean around the edges to remove any
Q: How long does it take for my Flow to cool down?
A: Your Flow may take 15-20 minutes to completely cool. We suggest you leave it out for a good amount of time before storing or touching the bristles of the brush.
Q: Can I use Flow on synthetic hair?
A: Yes, Flow can be used on synthetic hair if it is heat resistant. We recommend that you keep the temperature on a lower setting under 320 degrees avoid any melting or heat damage.
Q: What temperature when flat ironing with Flow is right for me?
A: The Flow can be used on all hair types, but should be set to different temp settings based on your hair type. If you dye or bleach your hair, we recommend using the Flow under 350 degrees. If you are straightening synthetic hair, use flow under 320 degrees. All other types are safe on any setting since the Flow does not go above 370 degrees, however if you have course, thick curly hair, we suggest using Flow on its highest setting to be most effective.
Q: Can I use Flow on wet hair?
A: No, the Flow is not designed to be used on wet hair.
Q: Can I burn myself using my flow?
A: Yes, like any hair tool, you can still burn yourself if you do not use Flow in the right way. The tips of the bristles do not heat up like the rest of the brush, so you may touch those if needed, but do not hold your hand on them for an extended period of time. The safest place to hold Flow is on the handle as the head of the brush gets very hot on both sides.